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Please provide clear photographic evidence of any Defect so we can assess whether the Warranty claim is to be approved or dismissed.
All physical products manufactured by Db Equipment and purchased directly from Db Equipment on dbjourney.com or from Db Equipment authorized resellers (the "Product") after June 1st, 2021, used in a manner compatible with the Product's intended use, are covered by the warranty set out in this provision (the "Warranty").
The Warranty is limited to manufacturing defects, meaning any deviation from design specifications during production of the Product resulting in a Product's defect, frailty or shortcoming during normal use ("Defects"). These include, but are not limited to:
- Cracks or breaks in the shell
- Defective zippers or seams
- Tears in fabric that affect functionality
- Broken or non-functional hooks, buckles, or structural trims
The warranty also covers damages caused by transport and transit from our factory or warehouse to the original point of sale or customer.
This Warranty is valid only for the period of time the Product is owned by the original purchaser or recipient (if gift) of the Product.
If your Product is damaged in a way that is covered by the Warranty, Db Equipment will determine the most suitable remedy based on the condition and product availability. This may include:
- Repair of the original product
- Replacement with a new or refurbished product of equivalent type and value
- Provision of a replacement part, if appropriate and feasible
All costs, including transportation costs will be covered by Db Equipment.
- Wear and tear resulting from abnormally harsh use or use that is not compatible with the Product's intended use.
- Cosmetic damages
- Replacement of any non-defective pieces of the Product
- Any product sold "as is", "preconditioned", “used" or similar wording indicating that the Product is not new
- Damages caused by transport and transit damage
- Damages caused to personal goods due to water ingress
Warranty claims must be submitted in a reasonable time after damage occurs.
For a full breakdown of the warranty terms and conditions, click here.